Contact

If you do not find the answer to your question in the FAQ please feel free to email us at jznholds@jznced.com for any questions you might have.

Frequently Asked Questions

Holds:

What is the texture like? 

We are constantly making improvements to the texture of our holds. We aim for a texture that is similar, if not slightly smoother, to the texture you would find of holds at your local climbing gym. 

How durable are the holds?

The holds are made of a polyurethane resin which has become the standard in the climbing hold industry because of its durability and strength. However, care should be used when handling any climbing hold as thin edges and corners of holds can become chipped or scratched.

What size bolts and screws do the holds use?

Bolt widths are 3/8'' and set screw holes fit a size #8 wood screw. Phillips or Torx screws (T-25 or T-20) are recommended. 

 

Shipping:

How long will it take to get my order?

Once we receive an order it takes anywhere from 1-3 business days for us to make your holds. Then we typically ship them with USPS priority mail, which takes 2-4 business days to arrive at your door.

Do you ship internationally?

Currently we only ship internationally to Canada. Once we've grown larger we plan to expand our market overseas as well

When shipping to Canada, what carriers do you ship with?

We use either UPS or USPS to ship to Canada, if you have a preference please say so in your order comments or contact us via email as soon as you place your order.