Contact, FAQ's and Shipping
If you do not find the answer to your question(s) in the FAQ please feel free to email us or set up an appointment via email to talk on the phone for any questions you might have.
(972) 310-2305 by appointment only
Frequently Asked Questions
What is the texture like?
Our texture is similar to what you would find in a climbing gym. It's consistent and sticky but not overly abrasive.
How durable are the holds?
The holds are made of a polyurethane resin which has become the standard in the climbing hold industry because of its durability and strength. However, care should be used when handling any climbing hold as thin edges and corners of holds can become chipped or scratched.
What size bolts and screws do the holds use?
The holds are made to be used with 3/8'' diameter bolts and #8 wood screws for the set screw / screw on holds.
Do the holds come with a warranty?
Our holds come with a lifetime breakage warranty, this does not cover chips or over abuse. More more info please visit our refund policy page.
USA orders over $50 ship for free. Canadian orders have a flat rate of $50 USD per order.
How long will it take to get my order?
Check the homepage for current handling times. We typically ship orders using USPS priority mail, which takes 2-4 business days to arrive at your door in the U.S and 6-10 days if you're in Canada.
Do you ship internationally?
Currently we only ship website orders internationally to Canada (Flat rate $50 per order).
We do ship bulk or gym orders internationally. Minimum order is $750 USD and buyer is responsible for paying shipping insurance.
When shipping to Canada, what carriers do you ship with?
We use either UPS or USPS priority international to ship to Canada depending on the size and weight of the package.
Home-wall Guide and Getting Started:
Screw on Vs. Bolt on Holds:
Please check the listing titles for either “screw on” or “bolt on”. Also, the thumbnail photos will be two different colors to help differentiate between the two. The Screw on holds are pictured in turquoise.
Our screw on holds are made to be used with #8 wood screws. Screw on holds are great if you don’t want to deal with T-nuts or if you want to fill in space between your bolt on holds. They can be fastened directly to the wall using wood screws only.
Bolt on style holds are made to be used with 3/8” bolts and #8 set screws. They’re great for people who want to change their routes often but will require an initial investment and installation of T-Nuts. It’s a good idea to set up a grid of T-Nuts similar to a climbing gym and it’s best to do this before the plywood is mounted to the frame. It’s for this reason that we Do Not provide T-Nuts.
Screws and/or bolts can be included for an additional charge.
The fasteners we provide, both screws and bolts, are designed to work with ¾” thick plywood. If you’re using something else you may want to order hardware separately to suit your needs. Our bolts and screws have a black oxide finish perfect for indoor use, if the holds are being used outside we recommend ordering fasteners elsewhere in stainless steel or with a galvanized finish.
We used a sturdy frame of 2x6 and 2x4 pressure treaded lumber and then mounted ¾” thick plywood fitted with a grid of 3/8”-16 T-nuts for the climbing surface. The T-nuts are not necessary if you are using Screw on Holds only.
Who we are and what makes us qualified to make climbing holds:
We are small team of engineers and commercial gym route setters with over 10 years of experience in engineering design and manufacturing. We’re passionate about our holds and climbing on them! We love constantly testing the holds on our home wall and now our holds have been used in 2 Commercial climbing gyms at both Summit Climbing in Denton Texas and OSO Climbing Gyms in Dallas Texas!
How we make our holds:
Our holds are designed by engineers, route setters and artists using a combination of 3D CAD and Sculpting software. The holds are then manufactured using 100% high strength polyurethane. We embed the holds with galvanized steel flat washers and/or stainless steel countersunk washers for extra strength and durability. We use Polyurethane Resin specifically formulated for rock climbing holds (Tensile Strength (ASTM D-638) (psi) 5,000).
Rock climbing is inherently dangerous so please do so at your own risk. Any information provided is only a suggestion. You are responsible for creating a safe climbing wall/area for you and anyone using it. We are not responsible for any injuries or complications caused from using our products.